Frequently Asked Questions
Q.When do we pick up?
A.You can pick up 1 or 2 days prior to your event date. We will email you the week of your rental to schedule pick up.
Q.What payments do you take?
A.Cash, Credit Cards, Apple Pay, Google Pay, Check (Payable To AA Tents And Inflatables), and Venmo (@aatents)
Q.What if we need to cancel?
A.Please email us at pickup@aatentsandinflatables.com at least one week prior to event to cancel.
Q.Do you require a deposit?
A.Yes all orders require a 15% Credit Card deposit. Deposit is fully refundable if you cancel your order at least 7 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible if the rental equipment gets damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our equipment. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence you will be responsible for all damages up to and including replacement of the rental equipment/etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign.